How We Handle Data Requests
We collect only the details needed to run the account and answer privacy requests: username, email, login history, device type, browser data, session logs, and the payment reference that links an action to your wallet. If you use DANA, OVO, GoPay, or QRIS, the record is
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kept for matching and dispute handling, not for unrelated use. When a request involves identity checks, we may ask you to confirm the registered email and one recent login step before we change the file. Where local law limits storage or access, we follow the narrower
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rule and keep the smallest set required to operate the account in Indonesia. That also helps us close duplicate records quickly when you open a second session on mobile, and it keeps support replies tied to the same account instead of to a random device.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.