Reference

What This Legal Page Covers

If you are in Denpasar or anywhere else in Indonesia, this page explains how we handle account access, data use, and change requests before you open an account.

IndonesiaLocal lawData useAccount checksWIB support
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CONTACT ROUTES

How to Reach Our Legal Team

Policy questions need a clear trail, so we let you reach us by live chat, WhatsApp, or the contact form in your account.

Live Chat Open live chat from 09:00-23:00 WIB for account-linked policy checks, correction requests, or a…
WhatsApp Use WhatsApp when you want a written trail for consent checks, access questions, or…
Email Form Send a message through the contact form in your account when you need a…
RECORD CARE

Data, Cookies, and Account Safety

We treat your legal records as account data, not as public content. Cookies keep you signed in, remember language settings, and help us confirm a fresh session on shared devices; you can…

Data Use

We keep only the details needed to operate the account, match payment references, answer disputes, and meet legal duties. That usually includes your profile contact, login record, and request history, not extra data we do not need.

Cookie Settings

Cookies remember session state, language, and device checks. If you clear them or switch browsers, Chrome, Safari, or your phone may ask you to log in again before you continue with account actions.

Account Safety

Use one registered email and one phone number per account, keep your one-time code private, and log out on shared devices. We may pause sensitive changes until the account check matches what we hold.

Record Retention

We keep records only as long as needed for dispute handling, security checks, and the duties that apply to your account. After that period, we reduce or remove them according to the rule in force.

Change Requests

To change a name, phone number, or linked payment detail, send the request from your registered email and include the exact field you want adjusted. We process only changes allowed by local law and account status.

Contact Path

For privacy or legal questions, use live chat or WhatsApp and include your account email, the date, and the page name. That helps us route the request without asking you to repeat the same details.

Account Rights and Access Questions

This section answers the policy questions we hear most about access, data use, and request handling. If your region is allowed, you can continue with the normal account flow; if it is not, we do not make exceptions. Keep your registered email ready, because we use it to confirm changes, match records, and route any question about retention or corrections.

Yes, when local law permits access in your location. We check the account region and route you through the normal flow only if that rule allows it; otherwise we stop the process there.

We keep the profile and log details needed to run the account, match DANA, OVO, GoPay, or QRIS references, answer disputes, and meet retention duties. We do not keep extra records without a reason.

Send the request from your registered email or WhatsApp, name the exact field, and include the account details that match our file. We only apply changes that local law and the account record allow.

No. Cookies only help with session state, device checks, and language memory. If you clear them in Chrome, Safari, or your phone browser, you may need to log in again before continuing.

We keep records for the time needed to handle disputes, security checks, and the duties that apply to your account. After that, we reduce or remove them under the rule that governs the record.

Use live chat, WhatsApp, or the contact form in your account. Add your account email and the page name so we can route it to the right person without extra back-and-forth.

If local law changes or your location is no longer permitted, we pause access and follow the current rule for that account. We then handle any remaining request through the contact path on file.